Refund policy

 

Overview

Optimal Health Performance Ltd. is committed to providing high-quality wellness equipment to our customers. We understand that there may be occasions when you need to return an item, and we are here to help. Our returns policy is designed to comply with UK and European legislation and to ensure a fair and transparent process for all our customers.

14-Day Return Policy

You have 14 days from the date of receiving your item to request a return. This policy applies to all items except those that are custom-built, such as our steel chambers.

To be eligible for a return:

• The equipment must be in the same condition as when you received it.
• The item must be unused and in its original packaging.
• A receipt or proof of purchase is required.

To initiate a return, please contact us at sales@optimalhealth.co. Returns will be coordinated by our installers, who will arrange a convenient time and date for collection. Please note that items sent back without first requesting a return will not be accepted.

The buyer is responsible for the shipping costs associated with returning the item.

Damages and Issues

Please inspect your order upon installation. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately at sales@optimalhealth.co. We will evaluate the issue and work to resolve it promptly.

European Union 14-Day Cooling-Off Period

If your purchase is being shipped to an address within the European Union, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason and without providing a justification.

To qualify for a return under this provision:

• The item must be in the same condition as when you received it, unused, and in its original packaging.
• You will need to provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and automatically applied to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at sales@optimalhealth.co.

Costs Associated with Returns

Please note that all returns are subject to a deduction for installation and delivery costs. These costs will be detailed and deducted from your refund amount.

Exclusions

The returns policy does not apply to custom-built items, such as our steel chambers, which are sold under separate agreements. These products are non-returnable due to their bespoke nature.

For any questions or further assistance regarding returns, please do not hesitate to contact us at sales@optimalhealth.co. We are here to assist you.